Shipping Policy

At Ksnovastore.in, we are committed to delivering your favorite "binge-worthy" fashion as quickly and safely as possible. We partner with reputed global and domestic couriers to ensure your package reaches you in top condition.

1. Processing Time

• All orders are processed within 1–3 business days.

• Orders are not shipped or delivered on weekends or public holidays.

• In the event of high order volumes (new collection drops), a slight delay of 1–2 days may occur. We will notify you via email/SMS if there is a significant delay.

2. Shipping Estimates & Delivery Delays

Shipping charges for your order will be calculated and displayed at checkout.

Destination	Estimated Delivery Time	Shipping Cost
India (Metro) - Surface Delivery	5-7 Business Days	Flat Rate / Free over ₹[X]
India (Metro) - Express Delivery	3-5 Business Days	Flat Rate / Free over ₹[X]
India (Rest of India) - Surface Delivery	6-10 Business Days	Flat Rate / Free over ₹[X]
India (Rest of India) -Express Delivery	5-7 Business Days	Flat Rate / Free over ₹[X]
International	7-14 Business Days	Calculated at Checkout

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. International Shipping & Customs

Ksnovastore.in ships globally. Please note the following for international orders:

• Customs/Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

• Responsibility: Ksnova is not responsible for these charges; they are the responsibility of the customer.

5. Address Accuracy

Please ensure your shipping address is complete and accurate. We cannot be held responsible for non-delivery due to incorrect address details provided by the customer. If a package is returned to our Bangalore hub due to an incorrect address, a re-shipping fee will apply.

6. Damaged Packages

If you receive your order and the outer packaging is visibly damaged or tampered with:

1. Do not accept the delivery if the seal is broken.

2. If you accept it, ensure you record a clear unboxing video as required by our [Return Policy] to claim for manufacturing defects.

7. Undelivered Shipments

If our courier partner is unable to deliver the order after three attempts, the package will be returned to our warehouse. A refund (minus shipping costs) will be issued, or a re-delivery can be arranged for an additional fee.